Customer Support Representative - escalations (remote)

We are growing our team at Summit Corner Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. Customers come back because we explain what they need and what they do not. What you will do • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with an occasional day on site in Birmingham. • We reply to every applicant.