Customer Support Representative - escalations (remote)

Lumen Lantern Property Management Partners is looking for a Customer Support Representative. The job centres on escalations for rent collection, and it would suit someone who likes steady, practical work. Residents are neighbours, not numbers. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent collection, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Miami. • We reply to every applicant.