Customer Support Representative - escalations (remote)

Silverline Field Financial Group is looking for a Customer Support Representative. The job centres on escalations for regulatory reports, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.