Customer Support Representative - escalations (remote)

Stonegate Glen Energy is looking for a Customer Support Representative. The job centres on escalations for meter readings, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.