Customer Support Representative - escalations (remote)

Silverline Banking Services provides everyday banking and small-business lending around San Diego. We are hiring a Customer Support Representative to take on escalations. Most people here started in a branch and stayed. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in San Diego. • We reply to every applicant.