Customer Support Representative - escalations (remote)

Clearpath Amber Insurance is an insurance company in Boston with claims and service teams. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 44 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with a monthly team day in Boston. • Applications are reviewed on a rolling basis.