Customer Support Representative - escalations (remote)

Cedar Basin Civic Services supports public agencies in Milwaukee with budgeting, records and programmes. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 339 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including permits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Milwaukee. • We will tell you what to expect at each step of the hiring process.