Customer Support Representative - escalations (remote)

Highbridge Fern Energy is looking for a Customer Support Representative. The job centres on escalations for service connections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.