Customer Support Representative - escalations (remote)

Greenridge Ember Financial is a financial-services company in Indianapolis. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 14 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Indianapolis. • Applications are reviewed on a rolling basis.