Customer Support Representative - escalations (remote)

Rivermark Mill Arts Center is looking for a Customer Support Representative. The job centres on escalations for school partnerships, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including school partnerships, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Columbus. • Applications are reviewed on a rolling basis.