Customer Support Representative - escalations (remote)

Cedar Junction Financial provides savings, lending and payment services from Wichita. We are hiring a Customer Support Representative to take on escalations. Trust is the product, so accuracy and clarity matter. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Wichita. • We will tell you what to expect at each step of the hiring process.