Customer Support Representative - escalations (remote)

Cedar Clear Facilities is a facilities company in Oakland with crews on day and night shifts. We are hiring a Customer Support Representative to take on escalations. Our crews keep other people's buildings running and we treat them well. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with an occasional day on site in Oakland. • We will tell you what to expect at each step of the hiring process.