Customer Support Representative - escalations (remote)

Harborlight Orchard Freight Partners is a Indianapolis logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 799 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Indianapolis. • We will tell you what to expect at each step of the hiring process.