Customer Support Representative - escalations (remote)

Highbridge Iron Property Management Group manages apartment communities around Anchorage, and we need a Customer Support Representative to lead our escalations. We are flexible about schedules. What you will do • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Anchorage. • Applications are reviewed on a rolling basis.