Customer Support Representative - escalations (remote)

Summit Quarry Telecom Group is looking for a Customer Support Representative. The job centres on escalations for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field visits, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.