Customer Support Representative - escalations (remote)

Rivermark Forge Civic Services is looking for a Customer Support Representative. The job centres on escalations for constituent requests, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with a monthly team day in Minneapolis. • We reply to every applicant.