Customer Support Representative - escalations (remote)

Northwind Cobalt Insurance is looking for a Customer Support Representative. The job centres on escalations for premium billing, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including premium billing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with quarterly visits in Honolulu. • We will tell you what to expect at each step of the hiring process.