Customer Support Representative - escalations (remote)

Clearpath Umber Civic Services is looking for a Customer Support Representative. The job centres on escalations for procurement, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including procurement, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Memphis. • Applications are reviewed on a rolling basis.