Customer Support Representative - escalations (remote)

Redstone Pine Water Authority operates treatment plants and pipelines around Providence, and we need a Customer Support Representative to lead our escalations. Crews and office staff work closely together. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with quarterly visits in Providence. • We reply to every applicant.