Customer Support Representative - escalations (remote)

Westbrook Clear Transit Planning plans bus and rail service for cities around Salt Lake City. We are hiring a Customer Support Representative to take on escalations. Work is collaborative and map-heavy. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.