Customer Support Representative - escalations (remote)

We are growing our team at Bluepeak Mill Energy Group and adding a Customer Support Representative whose main responsibility will be escalations. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing disputes, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with an occasional day on site in San Antonio. • We will tell you what to expect at each step of the hiring process.