Customer Support Representative - escalations (remote)

Silverline Auto Group is a Las Vegas company supplying vehicle parts and service, and we need a Customer Support Representative to lead our escalations. Technicians are respected and trained. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Las Vegas. • We will tell you what to expect at each step of the hiring process.