Customer Support Representative - escalations (remote)

Bright Keystone Facilities Group is looking for a Customer Support Representative. The job centres on escalations for work orders, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including work orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Dallas. • We will tell you what to expect at each step of the hiring process.