Customer Support Representative - escalations (remote)

Bright Fern Freight Group is looking for a Customer Support Representative. The job centres on escalations for loads and lanes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 156 people, working mostly from home. What you will do • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Virginia Beach. • Applications are reviewed on a rolling basis.