Customer Support Representative - escalations (remote)

Northwind Cedar Legal Group Partners is looking for a Customer Support Representative. The job centres on escalations for court deadlines, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including court deadlines, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with court deadlines. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in St. Louis. • Applications are reviewed on a rolling basis.