Customer Support Representative - escalations (remote)

Bluepeak Press produces print and digital publications in New Orleans, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 62 people, working mostly from home. What you will do • Resolve billing and account issues, including paper stock, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with paper stock. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with a monthly team day in New Orleans. • We will tell you what to expect at each step of the hiring process.