Customer Support Representative - escalations (remote)

Lumen Juniper Energy is looking for a Customer Support Representative. The job centres on escalations for usage data, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including usage data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Charleston. • We reply to every applicant.