Customer Support Representative - escalations (remote)

Clearpath Union Facilities Group is looking for a Customer Support Representative. The job centres on escalations for safety inspections, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Boston. • Applications are reviewed on a rolling basis.