Customer Support Representative - escalations (remote)

Highbridge Mill Civic Services is looking for a Customer Support Representative. The job centres on escalations for budget submissions, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Pittsburgh. • We reply to every applicant.