Customer Support Representative - escalations (remote)

We are growing our team at Westbrook Ivory Telecom and adding a Customer Support Representative whose main responsibility will be escalations. We invest in training. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Little Rock. • Applications are reviewed on a rolling basis.