Customer Support Representative - escalations (remote)

Highbridge Umber Arts Center runs a venue and education programmes in Pittsburgh. We are hiring a Customer Support Representative to take on escalations. Everyone pitches in on show days. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Pittsburgh. • We reply to every applicant.