Customer Support Representative - escalations (remote)

Clearpath Linden Legal Group is looking for a Customer Support Representative. The job centres on escalations for intake forms, and it would suit someone who likes steady, practical work. You would join a small organisation of about 122 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in Minneapolis. • We will tell you what to expect at each step of the hiring process.