Customer Support Representative - escalations (remote)

Cedar Cobalt Water Authority operates treatment plants and pipelines around New Orleans, and we need a Customer Support Representative to lead our escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in New Orleans. • We will tell you what to expect at each step of the hiring process.