Customer Support Representative - escalations (remote)

Bluepeak Glen Civic Services Partners is looking for a Customer Support Representative. The job centres on escalations for constituent requests, and it would suit someone who likes steady, practical work. You would join a small organisation of about 29 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including constituent requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Charleston. • Applications are reviewed on a rolling basis.