Customer Support Representative - escalations (remote)

Harborlight Rowan Environmental Services is an environmental-services company in Oklahoma City with routes, transfer stations and recycling, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with weigh tickets. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.