Customer Support Representative - escalations (remote)

Highbridge Hollow Arts Center is looking for a Customer Support Representative. The job centres on escalations for event logistics, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Portland. • Applications are reviewed on a rolling basis.