Customer Support Representative - escalations (remote)

Westbrook Bright Financial serves customers across Miami with accounts, loans and payments. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 34 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.