Customer Support Representative - escalations (remote)

Silverline Beacon Press is looking for a Customer Support Representative. The job centres on escalations for press runs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including press runs, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Charleston. • We reply to every applicant.