Customer Support Representative - escalations (remote)

Nova Union Inspection Services Partners provides independent inspection and testing for industry across San Antonio. We are hiring a Customer Support Representative to take on escalations. Technicians travel and report carefully. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in San Antonio. • Applications are reviewed on a rolling basis.