Customer Support Representative - escalations (remote)

We are growing our team at Bluepeak Iron Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in Richmond. • We reply to every applicant.