Customer Support Representative - escalations (remote)

Bright River Financial serves customers across Rochester with accounts, loans and payments. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 371 people, working mostly from home. What you will do • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Rochester. • Applications are reviewed on a rolling basis.