Customer Support Representative - escalations (remote)

We are growing our team at Amberfield Iron Financial and adding a Customer Support Representative whose main responsibility will be escalations. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Reno. • We reply to every applicant.