Customer Support Representative - escalations (remote)

We are growing our team at Cedar Quarry Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 46 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.