Customer Support Representative - escalations (remote)

Clearpath Mill Foods Group is a Omaha food manufacturer supplying grocers and food-service customers. We are hiring a Customer Support Representative to take on escalations. Shifts are steady and overtime is planned. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer specifications, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Omaha. • We will tell you what to expect at each step of the hiring process.