Customer Support Representative - escalations (remote)

Rivermark Basin Facilities Partners looks after properties across the Savannah region, and we need a Customer Support Representative to lead our escalations. Clear communication between supervisors and crews matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including supply orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Savannah. • Applications are reviewed on a rolling basis.