Customer Support Representative - escalations (remote)

Bluepeak Junction Financial Group is looking for a Customer Support Representative. The job centres on escalations for account servicing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 24 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Chicago. • We will tell you what to expect at each step of the hiring process.