Customer Support Representative - escalations (remote)

Northwind Studio is an environmental-services company in Detroit with routes, transfer stations and recycling. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 31 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Detroit. • We reply to every applicant.