Customer Support Representative - escalations (remote)

We are growing our team at Ironwood Linden Banking Services Group and adding a Customer Support Representative whose main responsibility will be escalations. We promote from within and train well. What you will do • Resolve billing and account issues, including loan files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Minneapolis. • We reply to every applicant.