Customer Support Representative - escalations (remote)

Cedar Harbor Arts Center is a cultural organisation in Cincinnati presenting exhibitions and performances. We are hiring a Customer Support Representative to take on escalations. Evenings and weekends are part of the job. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Cincinnati. • We will tell you what to expect at each step of the hiring process.