Customer Support Representative - escalations (remote)

Nova Iron Auto Group is looking for a Customer Support Representative. The job centres on escalations for warranty claims, and it would suit someone who likes steady, practical work. You would join a large organisation of about 880 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Indianapolis. • We reply to every applicant.